Privacy Policy

1. Who We Are

Arkivon Group is a home renovation and building company based in London, providing house extensions, loft conversions, bathroom renovations, full refurbishments, studio conversions and commercial building projects.

• Company name: Arkivon Group
• Address: 136 High Rd, London NW10 2PJ, United Kingdom
• Company registration number: To be confirmed — add your Companies House number here if Arkivon Group is a registered limited company.
• ICO registration number: To be confirmed — most UK businesses processing personal data must register with the ICO (a small annual fee). Check your registration status, or register, at ico.org.uk.

We are the “data controller” for the personal data described in this policy, meaning we decide how and why your data is processed.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you give us directly:

• Name, email address, phone number and postal/property address (e.g. via our contact form, quote request form, or phone/email enquiries)
• Details about your project (type of work, property details, budget, photos you choose to send us)
• Any other information you provide when corresponding with us

Information collected automatically:

• IP address, browser type, device type, and pages visited on our website, via cookies and analytics tools (see Section 5)
• How you found our website (e.g. search engine, referral, ad campaign)

We do not knowingly collect special category data (e.g. health, religion) or financial account details through our website. Payment details for project work, where applicable, are handled separately and not stored on this website.

3. How We Use Your Data

We use your personal data for the following purposes:

We will never sell your personal data to third parties.

4. Sharing Your Data

We may share your data with:

• Subcontractors and trades working on your project, where necessary to deliver the work
• Service providers who support our business operations (e.g. website hosting, email/CRM tools, accounting software) — these providers only process data on our instructions and under contractual data protection terms
• Regulatory or legal authorities, where required by law

We do not share your data with third parties for their own marketing purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our site (e.g. via Google Analytics)
• Measure the performance of advertising campaigns (e.g. via Google Ads, Meta Pixel, if used)

We may use cookies to analyse website traffic, understand how visitors use our site, and measure the performance of any advertising campaigns we run. This may include tools such as Google Analytics and Google Ads conversion tracking. We do not currently use cookies to sell or share your data with advertisers for their own purposes.

Before publishing, please confirm exactly which analytics/advertising tools are active on your site (check your Google Tag Manager, Elementor, or hosting dashboard) so this section names them precisely — accurate disclosure here is a legal requirement, not just good practice.

You can control or disable cookies through your browser settings. Disabling cookies may affect how our website functions. [If you use a cookie consent banner plugin, mention it here and link to its preference centre.]

6. Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, including to meet legal, accounting or reporting requirements. As a general guide:

• Enquiry/quote data: retained for up to 12 months if no project proceeds, then deleted or anonymised
• Project and client data: retained for at least 6 years after project completion, in line with standard UK contractual, insurance and accounting record-keeping obligations
• Marketing consent: until you withdraw consent

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (“right to be forgotten”), in certain circumstances
• Restrict or object to processing
• Data portability — receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details in Section 9. We will respond within one month, as required by law.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your data properly.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@arkivongroup.co.uk
• Phone / WhatsApp: 07754 690740
• Office line: 020 8830 9702
• Address: 136 High Rd, London NW10 2PJ, United Kingdom
• Hours: Mon–Sat 8:00–17:30, Sunday closed

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will show when changes were made. We encourage you to review this page periodically.